Contact
Email [email protected]. We usually reply within 2 business days.
Please include your iPhone model, iOS version, and app version (at the bottom of Settings). If you attach a video, make sure it does not contain other people's personal information. The app's interface is in Korean.
Recording
Does recording stop if I leave the app or lock the screen?
Yes. Gildam records only while it is on screen. If you switch apps or a call interrupts, footage up to that point is saved; come back and resume to continue the same drive. While recording, the screen dims to a dark clock instead of turning off.
What quality does it record?
4K at 30 fps, or 1080p at 60 or 30 fps, as your iPhone supports. The default is 1080p at 30 fps.
My phone gets hot.
Long, high-quality recording in sunlight produces heat. Lower to 1080p 30 fps, use a vent mount, or avoid direct sunlight.
Can I record without sound?
Yes. If you do not allow microphone access, only video is recorded. If you record sound, tell your passengers.
Storage and deletion
Where are videos stored?
In the app's storage on your iPhone. They are never sent to our servers. iCloud archive is turned off in version 1.1.
What happens when storage runs low?
Below 2 GB free, recording stops and existing videos are kept. If you turn on auto cleanup (off by default), the oldest drives are removed when space falls below your threshold.
Can I save or send only part of a drive?
Choose a range in playback, then save it to Photos or share it. The original stays unchanged, and exported videos contain no location data.
Does deleting the app delete my videos?
Yes. All videos and records in the app are deleted and cannot be recovered. Save videos you want to keep to Photos first.
Location and maps
I don't see my location or route.
In Settings > Gildam > Location, choose “While Using the App” and turn on Precise Location. Drives recorded before you allowed location have no route. Recording and marking work without location.
Safety
Do not operate the screen while driving. Start recording and change settings before you drive, and review videos after you stop. Gildam does not replace a dedicated dashcam and does not guarantee recording.